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Case Study
Contactless Payment Solution

Mappleborough Green Garden Centre required a public electric vehicle charging points for their customers, due to repeated requests for this service 

Mappleborough Green Garden Centre required a public electric vehicle charging points for their customers, due to repeated requests for this service.  
The venue is well situated and 5 minutes away from the M42, this being a convenient place to stop and take a charge, whist using the hospitality onsite. 
The Senior Management Team were very clear that this was not a solution they wanted to capital purchase. 
They also required a straight forward contactless payment solution that enabled all forms of contactless payment via phone or card, as they wanted to avoid a membership based environment.  

Rapid Charge installed a fully funded solution, two Delta AC Mini charge points, alongside the EPay kiosk on a pedestal.  
The charge points enable all electric vehicles on UK roads to receive a 7kW charge via a type 2 socket. Customers are required to use their own cables. 
Bespoke branding was designed and applied to the pedestal to make the charge points very visible, tyres stops and bay painting was deployed to designate the EV charging zone. 
A percentage of the income is shared with the Garden Centre for every transaction.
 

The charge points are displayed on the UK most popular charge point finder (zap-map.com) free of charge.  
Rapid Charge’s Charge Point Monitoring Team can monitor the LAN connected charge points and remotely perform simple fixes and issue down the line updates. This reduces the need for on-site maintenance and minimises inconvenience. 
Rapid Charge, who offer a fully managed service from initial consultation through to surveying, installation and maintenance, were able to provide a state of the art charging units that enables a secure and tracked usage arrangement. 
Drivers are able to charge their vehicles whilst shopping or using the hospitality.  

To prevent the parking bays being occupied by petrol or diesel drivers, Rapid Charge worked closely with the Garden Centre to design and create a dedicated EV Zone, with painted bays, tyre stops and clear signage notifying employees and visitors that the parking spaces were for EV drivers only. 
Drivers have to provide their own Type 2 cable for the charger. 
Drivers have praised the easy use of the charge points and the convenience of a contactless payment solution. 
The Garden Centre has a clear view of who is using the charge points, by using their personal secure login credentials to Rapid Charge’s back office where they can monitor how much revenue they have generated from the chargers.  

Furthermore, Delta’s charge points are internet enabled, either via LAN, WIFI or 4G, which means Rapid Charge’s in-house charge point monitoring team is able to troubleshoot many problems remotely, often before clients are aware of any issues. Problems can be resolved more efficiently, compared with ‘dumb’ charge points, as the need for on-site maintenance is reduced.  

Using Rapid Charge’s back office, the Garden Centre can adjust the charge cost per kW and monitor usage of the charge points.   

Rapid Charge Office

Guardian House
Cronehills Linkway
West Bromwich
West Midlands
B70 8GS

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